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Description
The Care Hub SRL, a digital home-care start-up, is embarking on a transformative project to enhance its proprietary digital platform with innovative AI and machine learning capabilities. This project aims to revolutionize the home care industry by increasing operational efficiency, addressing compliance and risk management issues, and ultimately providing a better care experience for older adults and caregivers. Bilateral cooperation with experienced partners is essential for the project''s success, and the grant support ensures its timely implementation, unlocking socio-economic benefits for the community. The project involves enhancing the company''s existing technology platform, which digitalizes key processes, streamlining operations, and repetitive tasks to deliver more efficient and effective care to older adults and caregivers.
The main aim of the project is to to increase company competitiveness by transforming its proprietary digital platform into an software-as-a-service (SaaS) so it can be widely utilized by other home care agencies across Europe without any up-front implementation costs by making it highly configurable and adaptable to most needs and business models
Achieving the goals of this project requires a series of key activities, including:
- Project Management
- Project Promotion
- Technology Acceptance and Validation
This project also contains a strong bilateral component through its cooperation with the Norwegian company "OSINT ANALYTICS AS".They will assist The Care Hub throughout the project in collecting and utilizing data, developing AI-based algorithms for care management, improving operational efficiency, and enhancing the overall client experience. This bilateral cooperation is vital for leveraging OSINT Analytics'' expertise to enhance the project''s technology and provide a competitive edge. The partnership will include a kick-off workshop, quarterly meetings, and monthly progress reviews over the project''s duration.
Summary of project results
The project aimed to address several key issues in the home care industry across Europe. These included the fragmentation of the industry, lack of transparency, and inefficiencies in managing home care services. The project specifically targeted the need for better compliance and risk management, increased operational efficiency, and improved care experiences for older adults and caregivers. Additionally, the project sought to address the growing demand for home care services due to an aging population and the decline in family support for elderly care.
The project involved developing an innovative AI-driven software-as-a-service (SaaS) platform for home care agencies. The activities included:
- User Involvement and Co-Design: Engaging home care SMEs in co-creating the platform requirements through iterative user-centered design and usability analysis.
- SaaS MVP Development: Developing a minimum viable product (MVP) of the SaaS platform, including backend development, user interfaces, and AI-related structures.
- Technology Acceptance and Validation: Setting up a Technology Advisory Board, coordinating with participant SMEs, executing pilot tests, and analyzing the results to ensure usability and user experience.
The project achieved several significant outcomes:
- Increased Competitiveness: The development of the AI-driven SaaS platform enhanced the competitiveness of The Care Hub SRL by enabling them to offer a unique solution in the home care industry.
- Operational Efficiency: The platform improved operational efficiency by digitalizing key processes and embedding AI functionalities to manage compliance and risk.
- Better Care Experience: The platform provided older adults and caregivers with a better care experience by offering personalized and adaptive care solutions.
- Economic and Social Impact: The project contributed to economic growth by creating jobs and increasing the company''s turnover and net operational profit. It also had a positive social impact by enabling caregivers and nurses to work independently and control their workload, thus supporting a more caring community-led care mode
The beneficiaries of the project included home care agencies across Europe, older adults receiving care, caregivers and nurses, and the broader community benefiting from improved home care service.
Summary of bilateral results
The partner provided their expertise in building data platforms and helped The Care Hub collect better data and build an AI-ready SaaS platform. Specifically, their contributions included advising on the design and implementation of technology functionalities, such as developing AI-based algorithms to drive care visits, manage compliance and risk, and improve operational efficiency and client experience.The partnership extended over the duration of the project and included several deliverables, such as a kick-off workshop, quarterly and monthly meetings to define objectives, review progress, and provide on-demand guidance.Overall, the bilateral cooperation enhanced the project''s success by leveraging the partner''s expertise and ensuring the development of a competitive and innovative AI-driven SaaS platform for home care agencies across Europe.