More information
Description
In this project we want to increase the availability of crisis intervention services for people with migration experience in small and medium-sized localities. We will use a standard for a culturally sensitive crisis intervention developed by counselling centres, public institutions and NGOs. Within the project, at least 3 crisis intervention centres will test the above-mentioned standard and thus increase the availability of their services, and furthermore implement at least one new support service for people with migration experience. We will conduct a series of workshops on intercultural competences for 30 empoyees of the centres participating in the project as well as workshops on culturally sensitive psychological support for 10 professionals providing psychological support in these centres. Then we will perform an expert audit of the availability of services, and elaborate the recommendations and conclusions of the audit. Based on the results of the audit, a new service for the support of migrants will be designed and implemented together with the experts. We will also develop a manual for culturally sensitive crisis intervention. At the end of the project a final conference dedicated to the availability of crisis intervention services for people with migration experience will be held in order to disseminate the project results.
Summary of project results
The Cultural sensitivity in crisis intervention is a project addressed to professionals working in the field of crisis intervention. The aim of the project was to increase the availability of crisis intervention services for people with migration experience in crisis intervention centers operating in small and medium-sized towns. The project is based on the standard of culturally sensitive crisis intervention developed by advisory points, public institutions and non-governmental organizations.
6 crisis intervention centers were involved in the activities, testing the standard and thus increasing the availability of services already offered. Thanks to intensive meetings, it was possible to develop two new services dedicated to people with migration experience - one addressed to women migrants experiencing violence and the other addressed to children experiencing violence, in particular peer violence. As part of the project, we organized intercultural competence workshops for 30 people from the centers'' staff and culturally sensitive psychological assistance workshops for 10 people providing psychological assistance in the centers. Then, with the support of specialists involved in the project, we audited the availability of services, developed recommendations and conclusions from the audit, designed a new dedicated service and will launch it together with the experts in two cities - Tczew and Kwidzyn. Based on the experience from the project, we developed a manual for culturally sensitive crisis intervention, and at the end of the project we organized a summary conference devoted to the availability of crisis intervention services for migrants and disseminating the project results.
30 employees of crisis intervention centers increased their intercultural competences - evaluation surveys, opinions of trainers. According to the evaluation surveys, 100% of people answered affirmatively to the question: did you gain new knowledge in the field of intercultural competences during the training?, 100% of people answered affirmatively to the question: will you use it in your work with people with migration experience? Additionally, people indicated that participating in the workshops would help them build relationships with clients experiencing migration and
refugees. They also pointed out that getting to know people who help locally is valuable. 12 people took part in meetings implementing the crisis intervention standard and participated in an audit interview - during the meetings, people increased their knowledge of intercultural aspects in the provision of crisis intervention and began the process of identifying barriers and difficulties in access to these services for people with migration experience. During the meetings, people increased their knowledge about the perspective
foreigners who use or, more often than not, do not use services, we identified the channels people use when looking for help and determined what role local stakeholders can play in facilitating access. 10 psychologists will increase their intercultural competences and implement them in therapeutic work - evaluation surveys, trainer''s opinions
According to the evaluation surveys: 80% of people answered affirmatively to the question: did you gain new knowledge in the field of intercultural competences during the training?, 100% of people answered affirmatively to the question: will you use it in therapeutic work with people with migration experience? Additionally, people indicated that knowledge about building self-help groups with people with migration experience, as well as knowledge about the acculturation process and possible therapeutic interventions at each of its stages, was particularly valuable to them. 67 people increased their knowledge of issues related to culturally sensitive crisis intervention during the conference. The conference was divided into two parts: theoretical, in which scientific workers, including prof. Barbara Weigl - an outstanding scientist dealing with interculturalism. The second part included a panel discussion with the participation of crisis intervention practitioners. People attending the conference took an active part in it. They gave positive comments and feedback after.
100 crisis intervention centers will have access to a culturally sensitive crisis intervention manual in a printed version - invoice for printing, proof of receipt of a registered parcel. People with migration experience will have access to crisis intervention services in at least three centers in the province. Pomeranian Voivodeship - 3 centers have launched a special path for people experiencing violence - leaflets and posters displayed in the centers, police stations and schools, materials available in three languages: Russian, English and Ukrainian