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Childline for Tolerance


Project Facts

Project objective: Empowerment of vulnerable groups
Project promoter: Slovak Committee for UNICEF
Type of institution: Service provision organization (NGO)
Project number: SK10-0064
Target group(s): Non governmental organisation,
Status: Completed
Initial project cost: € 30,075
Final project costs: € 30,074
From EEA Grants: € 27,067
The project is carried out in: Slovakia

Summary of project results


The number of aggressive calls on helplines increases every year and the content of calls is often related to racism, discrimination, xenophobia, prejudices, online hate-speech, small thefts and demolition, bullying or even verbal attacks on the call operators. The project therefore focused on deminishing the presence of such manifestations on the Slovak helplines. A helpline which operated under this project provided non-stop, anonymous, and free counselling service. At the same time, an online advisory service was established, available for 8 hours a day. The capacity of helplines was developed through 4 meetings with 88 helpline employees which focused on the exchange of know-how and 3 meetings wit 46 employees about strategies to tackle hate-speech. Furthermore, 36 interactive educational workshops gave 632 children and young people information about safe internet. In relation to broader public, 2 video-shots about consequences of hateful behaviour were published. Children and young people profited from the project by their increased awareness in the topics such as hate speech, discrimination, racism, and xenophobia. The helpline operators learned about both the concept of human rights in every-day counselling and the ways of tackling its individual topics. The results will be maintained through organizing workshops as well as by applying the newly created methodology of dealing with hate speech and discrimination appearing on helplines. The long-term benefits reside in an increased sensitivity of the organisation’s employees to the human rights topics.


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