Description
The project will monitor the performance of public libraries in Łódź in terms of their key public functions such as providing user services, maintaining and offering collections and engaging in communication campaigns. This process will look at all the major functions of public libraries, including the respect for readers' rights and sound financial management. The project will develop an in-depth understanding of the current state of play. Findings will be processed into recommendations for quality and efficiency improvements in public libraries in Łódź. While the project promoters have identified certain irregularities in the way public libraries in the city are managed particular attention will be devoted to compliance and adherence to established standards, including the user experience, quality of customer care, staff professionalism and the knowledge of laws and regulations.
Summary of project results
The project was launched because of a need to audit libraries in the city of Łódź – taxpayer-funded public institutions. To access books owned by 5 libraries in 5 districts, readers had to acknowledge 5 different sets of rules, and browse through as many as 49 catalogues. The project purpose was to make it easier for readers to use libraries, and to initiate a debate concerning the future of Łódź libraries. Numerous analyses and studies have been performed to diagnose the current situation, including the largest mystery shopper survey in Poland at 78 control points (over 300 visits), an analysis of library finances, a check of the Public Information Bulletin and City of Łódź Authority website content, and a review of electronic communication channels. Each activity closed with a report containing recommendations for library managers and the Culture Department of the City of Łódź Authority. Two publications were produced: a guidebook for local residents – fostering activities of public libraries and containing a description of readers’ rights (20,000 copies) – and a reviewed book duly presenting research and analysis results. Advocacy activities involved conversations with library managers and City of Łódź Authority officials who confirmed that the diagnosis as presented would be considered at the stage of planning works to centralise the library network. Furthermore, study visits were organised in two cities (Wrocław and Gdańsk) who had implemented model solutions. The knowledge acquired was disseminated among the librarians of Łódź and fostered in online publications. The project closed with a nationwide seminar attended by over 120 persons representing libraries, scientific research centres and other institutions from throughout Poland. Project results were discussed in local and professional media. The project resulted in libraries co-operating, and in the City of Łódź Authority being encouraged to pick up the pace of works targeting a library network. The “One City – One Library” idea was popularised. Other cities (Warsaw, Cracow) have been inspired to introduce their own changes as well.
Summary of bilateral results