Empowering Vulnerable Seniors by Developing and Testing the “Sidabrinė linija“ Telephone Information Service

Project facts

Project promoter:
M. Ciuzelis Charity Foundation(LT)
Project Number:
LT-ACTIVECITIZENS-0035
Status:
Completed
Final project cost:
€85,140
Other Project Partners
Kedainiai Old University of the Third Age(LT)
Programme:

Description

The project will address the lack of information regarding the implementation and inaccessibility of human rights for the elderly as one of the key factors of social exclusion of this target group.

Target group of the project: elderly people who are at high risk of social exclusion due to their age, health and economic problems, isolation, and loneliness. 

Suggested solution of the problem: improvement of the current “Sidabrinė linija” service by implementing a one-stop telephone information service for the elderly, their caregivers and relatives. With this upgrade, the free of charge “Sidabrinė linija” phone line 8 800 800 20 will be available for providing accurate and reliable information, using age-friendly methods, as well as advice on human rights implementation and other relevant aspects necessary to ensure quality of life and successful aging.

The project aims to bring about the following positive changes, which will directly contribute to the overall objectives of the ACF program - strengthening civil society and empowering vulnerable groups:

1. It is intended to involve 600 vulnerable elderly people in the project and, after increasing their access to information about implementation of human rights, empower them to exercise these rights more actively for both personal and community purposes as well as contribute to society and become more involved;

2. Improving access to relevant information will increase (1) the awareness and participation of the elderly in society, (2) the emotional safety, (3) the empowerment to cope with difficulties, (4) the overall quality of life;

3. Introducing the telephone information system for the elderly will improve the existing “Sidabrinė linija” service, which addresses the needs of vulnerable people. This will make it possible to better understand and meet the needs of vulnerable elderly people.

Summary of project results

The project addressed the lack of information regarding the implementation and accessibility of human rights for the elderly as one of the key factors of social exclusion of this target group.
 

The project improved the existing “Sidabrinė linija“ service by implementing a one-stop telephone information service for the elderly, their caregivers and relatives. With this upgrade, the free of charge “Sidabrinė linija“ phone line 8 800 800 20 provided accurate and reliable information, using age-friendly methods, as well as advice on human rights implementation and other relevant aspects necessary to ensure quality of life and successful aging.

The project brought about the following positive changes, which directly contributed to the overall objectives of the ACF program - strengthening civil society and empowering vulnerable groups:
1. 920 vulnerable elderly people got involved in the project activities and, after increasing their access to information about implementation of human rights, empowered to exercise these rights more actively for both personal and community purposes as well as to contribute to society and become more involved;
2. Improved access to relevant information has increased (1) the awareness and participation of the elderly in society, (2) the emotional safety, (3) the empowerment to cope with difficulties, (4) the overall quality of life;
3. Introducing the telephone information system for the elderly improved the existing “Sidabrinė linija“ service, which addresses the needs of vulnerable people. This made possible to better understand and meet the needs of the target group.

Information on the projects funded by the EEA and Norway Grants is provided by the Programme and Fund Operators in the Beneficiary States, who are responsible for the completeness and accuracy of this information.