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Description
Ipčko is dealing with the alarming situation in the area of providing assistance to young people. The state has not addressed this situation for a long time.
Helplines often help people in a suicidal crisis, victims of crime or violence.Helpines therefore contact the rescue services and carry out the notification obligation. However, setting up the rescue system and the law itself forgets that the counselor is not in personal contact with the client and only has his IP address. However, rescue services require detailed information (name, age, place) that the hotlines cannot provide. In cases where it is literally about life, the whole process is complicated. From the point of view of the law, lines of trust are perceived as civic activism, which results in serious restrictions that helpines encounter during the reporting obligation in acute crisis situations, when the life, health or safety of a young person is endangered.
The project would address the cooperation of rescue services and hotlines and further systematically set up the system. Trainings of other actors 150, 155, 158 in the area of providing crisis intervention will be provided.
Summary of project results
The project promoter of this project is well- established organisation in the field of mental healthcare that provides mental health emergency assistance center on a distance which service is provided anonymously. The greatest challenge of this project and the main objective was to cooperate with national rescue systems once the operator of the mental health emergency assistance center indicates a risk of life emergency situations and therefore the need of rescue systems engangement.
To meet the project goals the Public promoter have submitted a national-level metodology for mental health emergency assistance centers, organised an International mental health emergency assistance centers conference to share good practice. The project have have explored how to handle mental health life emergency situations on distance and how to cooperate with national rescue systems to safe the human lifes.
The outcomes of this project, all the expert discussions and knowledge gained has the project promoter made used to provide first complex draft for legal framework thet will guide national rescue systems how to handle mental-health emergencies. It will become the fundamantals for upcoming national legal changes that are in beginning of its process and will have long-term national importance and influence.