COMPETENCE – Capacity building Of eMployees of municiPalitiEs for beTtEr provisioN of publiC sErvices

Project facts

Lead project partner:
Local Government & Municipality of District 11 of Budapest Ujbuda(HU)
Project Number:
In implementation
Initial project cost:
Beneficiary partners:
City of Trogir(HR)
Municipal district of Prague 6(CZ)
Municipality of Kallithea(GR)
The Directorate for Social Welfare Arad(RO)
Expertise partners:


Nowadays EU member states are experiencing a decline in their common democratic values. This is especially true for the countries in the former Eastern Bloc and the South-Eastern Europe, where the dissatisfaction with the quality of public services is also increasing. Therefore it is crucial for public entities in this region to establish a stronger relationship with the society, and to get capable to quickly adapt to its changing societal needs. The main objective of the COMPETENCE project is to improve the quality of public services provided by municipalities through capacity building of the civil servants. For this purpose the project wishes to improve the communication and intercultural skills of the employees of the municipalities, and thus create better relationship between the local governments and societies. The project aims also to intensify the international cooperation with the Donor States, and promote the transfer of specific knowledge generated and collected in the project in this topic for the internal education within the public sector.

The project target groups are: (1) employees of municipalities providing public services on daily basis; (2) local and regional public authorities wishing to adapt their services to meet the changing needs of the society; (3) NGOs and other bodies providing local public services and interested in capacity building for their employees. In the project implementation 5 transnational study visits and 4 stakeholder conferences with public bodies will be held to share the project results and to encourage the public actors to improve the intercultural and communication skills of their staff, 1 training course for staff delivering public services on daily basis at the beneficiary organisations will be implemented, and 1 action plan will be elaborated to contribute to efforts relating to improving the communication and intercultural skills of civil servants beyond the project partnership.

Information on the projects funded by the EEA and Norway Grants is provided by the Programme and Fund Operators in the Beneficiary States, who are responsible for the completeness and accuracy of this information.