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Description
The dialogue in the global healthcare sector has recently been revolving around patient - oriented care It is a concept of healthcare management, which describes provision of healthcare services that are respectful of and corresponding to patient’s individual needs and values that lie at the core of clinical decision-making. It is also one of the three criteria used to measure the quality of healthcare in European institutions. The implementation of this complex concept in Lithuania is inefficient, and the current healthcare system is unable to address patients’ needs - according to research conducted by the National Audit Office of Lithuania, Lithuanians are dissatisfied with the quality of healthcare services. According to this criteria, Lithuania ranks 31st out of 34 European countries.
Target groups
Patients, doctors and nurses of partner healthcare institutions, in addition to the managers of other Lithuanian healthcare institutions and stakeholders within municipalities and the Ministry of health.
Results
Two health care institutions will implement patient and employer-oriented systems which will:
increase involvement of patients in decision-making process;
increase patient satisfaction;
decrease burn-out level among health care workers and improve psychosocial climate.
b. Increased patient level of awareness.
c. Founders of healthcare institutions are presented with recommendations for corrections for legal state-level documents.
d. Heads of healthcare institutions are presented with methodical recommendations for the implementation of patient-oriented policies in their institutions,
e. Increased competencies of the Lithuanian Junior Doctors’ Association.
Summary of project results
To this day the Lithuanian healthcare system lacks clear vision and the all uniting axis. It is slowly moving towards patient oriented principles, however, the needs of healthcare professionals are often forgotten, though the wellbeing of those professionals play an important role in providing their patients with the services of the highest quality. Because of this correlation Lithuanian Junior Doctors’ Association is a strong advocate of the human oriented healthcare system upon which this whole project was built.
We were able to carry out 13 information campaigns, several educational activities and advocacy activities, and established new systems of feedback and communication in healthcare facilities.
We have targeted not only healthcare professionals but patients and various stakeholders as well, including managers of Lithuanian healthcare institutions and stakeholders within municipalities and the Ministry of Health.
This project made Lithuanian Junior Doctors’ Association one of the most important NGO partners of the Ministry of Health pursuing a human oriented healthcare system. By leading this project we established the value and importance of community leadership.
Meanwhile, partnership with Lithuanian sector of “Transparency International” strengthened our project management skills and facilitated the development
of a new strategic direction of Lithuanian Junior Doctors’ Association. Moreover, in order to achieve our new strategic goals we are eager to continue
partnerships with healthcare facilities, thus strengthening the quality of our advocacy.