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Description
The project aims at reforming strategically the functional operations of the KEPs’ Network in order to provide efficient solutions to the main problems identified and strategically restore the KEPs as a Point of Single Contact (PSC) under the Digital Gateway framework. The project will support the creation of an independent, effective and operational network of front offices for public administration that responds to the needs of the society, to the provision of high-level services for the citizens and enterprises, as well as to the exploitation of the capabilities of e-government and the rational use of the available resources Through the project proposed actions, direct citizens access to public administration, technological modernization of public administration and reduction of bureaucracy will be achieved, maladministration will be reduced and management concerning citizens'' problems will be enhanced. The proposed areas of support are: 1. The optimization of KEPs'' Network. 2. The process reengineering (review/ (re) design/innovation) of KEPs'' Administrative Processes. 3. The implementation of electronic signature within the KEPs’ Network. 4. The implementation of the KEP Information System 5. The improvement of the Digital and Administrative Skills for KEP’s employees. 6. The communication towards, and the engagement of citizens and stakeholders. This will include, inter alia, the organisation of stakeholders’ consultations at national and international level as well as promotion and communication activities towards citizens, public servants and KEPs'' employees. GRNET S.A, the National Infrastructures for Research and Technology, a supervised by the Ministry of Digital Governance state owned company, will act as project partner and will provide technical knowhow by implementing the new KEP Information management system. The OECD will contribute as project partner to a set of activities for the optimization of KEPs'' Network.