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Description
The project focuses on restructuring the internal IT infrastructure and follow-up solutions for the external presentation of the organisation. The result is simplified access to RC MaTáTa services for clients, greater awareness of what they can contact us about and simplified availability of RC services. The project will help to speed up communication with RC MaTáTa by acquiring the necessary software.
The primary target group is the staff and volunteers of the family centre, we expect clients to be more satisfied with the accessibility and clarity of the activities offered by the RC. Ideally, we also expect clients to be involved in the activities of the family centre on a volunteer basis.
Summary of project results
The project mainly addressed the overwhelming of the organization''s staff with banal questions and complicated paper administration, which was the cause of low and understandable awareness of the clients and the public about the activities of the family centre. In addition, the overall communication with the public was significantly opened up and made more accessible. We were struggling with an outdated "paper" system, and were dependent on various half-formed and unconnected spreadsheets, notes and personal calendars.
The project was able to motivate the key staff of the organization to strive for change, to connect them in planning and implementing new visions and preparing new activities, and to give more time to direct and develop the centre''s activities. Thanks to the project, we selected appropriate and compatible software tools, learned how to use them really effectively and integrated them into our daily practice and into the processes of the organisation. Activities - decision-making process for software purchase, software purchase, training and implementation of tools, evaluation of the implemented.
As a result of the project, we have launched a website on our own domain (we have chosen separate pages for our two main activities - one for the children''s goup and the main one for the main activity of the family centre), a functioning booking and attendance system, a new equipment rental service and better information for our clients through an emailing tool. The impact on the target group of the organisation''s staff is their greater satisfaction and commitment to the organisation, reduced administrative burden, easier work and more time for direct and personal work with clients. The impact on the family centre''s clients and the public is greater awareness of the family centre''s operations, the events the centre organises for clients and the public, and greater participation of the family centre in creating healthier processes in handling client information and data. Also of considerable benefit are the acquired knowledge of the software and the ability of the staff involved to use it effectively, and the new ability to prepare a marketing strategy for the acquisition of new clients and the ongoing care of existing ones.