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Description
The organization provides personal assistance in the homes of the elderly and disabled 24 hours a day, 7 days a week. The online application eQuip fy Software produktion s.r.o. is used to record the provided care and billing. Entries in the SW are still made on the basis of documentary evidence. Also, descriptions of the course of client care are kept on paper. The goal of the project is to increase the skills of employees by training them to work in SW and using the eQuip notebook mobile application, which will allow recording performances in the field. This will reduce administration and employees will be able to devote more time to clients.
Summary of project results
The project addressed the problem of increasing work efficiency and reducing administration by increasing the knowledge of employees in the use of digital tools, namely:
1/ by increasing skills in using digital tools at work - by training employees in the eQuip application,
2/ by streamlining the work of employees - personal assistants using the mobile application eQuiper, which allows to record performances in the field and at the same time allows the performer to attach a photo of the progress of the services
3/ by purchasing mobile phones for employees
All the measures mentioned above were carried out with a positive result and contributed not only to the efficiency and quality of the work of personal assistants, but also started modernization activities of the entire organization. For employees, to increase their digital skills, and reduction of administration with paperwork also means more time for clients - seniors and people with disabilities and also to saving paper and energy.
The project took place in three activities:
Activity 1 - training preparation, provision of a training room and purchase of 10 mobile phones: 10 mobile phones with the Android operating system and NFC technology and accessories for employees were purchased on the basis of a tender, a contract was concluded for the rental of a training room with a PC and training was ordered for 22 employees (including 2 executives).
Activity 2 - training of employees to use the eQuip online application and the eQuiper mobile application: the training took place face-to-face in 4 days, in groups of 4-7 workers, a total of 22 people. Each training lasted 4 hours.
Activity 3 - introduction of work in the eQuiper mobile application to the implementation of the personal assistance social service and change of internal organizational guidelines: from 1.1.2024, the organization switched from paperwork to digital reporting of personal assistance work, individual problems of employees with functional of the application were solved, the methodology for working of personal assistant and internal rules for providing the personal assistance service was changed.
The target group of the project were:
1/ clients – seniors and people with disabilities (20-27 people), average age 84, who live in their own household and need care. Thanks for the project there was a reduction in administration paperwork and thus a saving of time that employees can devote to clients.
2/ employees - thanks for the project, employees (22 people) improved their skills using digital technologies, the registration of service reporting and subsequent the control is much more accurate. The project showed the management and all employees that the use of new technologies can be approached positively and in the organization started the modernization process.