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Description
A pressing issue faced by elderly individuals in Bulgaria is the limited access to specific health and social services, particularly in regions with unevenly distributed specialists and a lack of healthcare infrastructure. This disparity often leads to elderly residents neglecting initial symptoms of medical conditions due to the challenges associated with traveling to distant locations for specialized care. The uncertainty of which specialists to consult further compounds this problem.
Addressing these challenges with digital solutions requires not only the development of an online platform for service provision but also a deep understanding of the need for user-friendly accessibility, particularly for elderly individuals. In today''s highly digitalized world, the elderly often experience social exclusion due to their limited digital literacy.
In response to these challenges, ICYGEN proposes an innovative project to develop a prototype platform for remote access to social and health services, fostering social inclusion for elderly citizens. This project aims to bridge the accessibility gap for remote areas lacking such services. The Remotely Administered Social Services (RASS) platform will provide users aged 65 and above with convenient access to a wide range of services, including initial consultations, follow-up appointments with various specialists, and quality ratings. The ultimate goal is to improve the elderly population''s connection to vital services and enhance their overall social inclusion.