Improving the quality of victim support services

Estonia (EE)

Bilateral initiative facts

Promoter:
Estonian Social Insurance Board(EE)
Bilateral initiative number:
EE-BI017
Initial cost:
€332,657
Initiative Types:
Campaign
Capacity building and short-term training
Workshop or seminar
Partners:
City of Reykjavik Human Rights and Democracy Office(IS)
Ministry of Social Affairs of Estonia(EE)
University of Bergen (Unni Marie Gulla Heltne (PhD))(NO)
Programme:
Bilateral Fund
Programme areas:
Local Development and Poverty Reduction

More information

Description

Objective of the initiative is to improve the quality of services provided to clients by developing the service and enhancing the skills of professionals and network partners.

3 main activity blocks:


  1. Enhancing the skills of professionals (victim support workers and telephone counsellors).

  2. Developing the skills of partners (MARAC). MARAC is a case management model based on networking and risk assessment to address high-risk domestic violence cases where the victim''s life is deemed to be at risk.

  3. Development of victim support services (feedback system and access to information).

Training

Information on the projects funded by the EEA and Norway Grants is provided by the Programme and Fund Operators in the Beneficiary States, who are responsible for the completeness and accuracy of this information.