Description
The project aims at promoting and protecting consumer rights of participants of driver licence courses and enforcing duties of Driver Training Centres (OSKs) resulting from regulated nature of their business activity, offering support and mediation in conflict situations, and in case of irregularities also monitoring of activities of administrative bodies supervising OSKs. Through a helpline, independent experts will give information and advice on the rights of participants of driver licence courses and on the biding training and examining procedures. The Spokesman for the Rights of Participants of Driver Licence Courses (RPK) will offer direct help through mediation with OSKs, interventions in supervisory bodies or even law enforcement agencies. A special web portal will present good and bad practices of OSKs. The knowledge gathered under the project will be presented in a special publication and made available to stakeholders.
Summary of project results
"In view of a complicated training system for drivers in Poland, so far no information system on the rights of drivers was in place, and according to the Supreme Audit Office report from 2011, the training centres for drivers were nor sufficiently supervised in their activities. The low awareness on the consumer rights of the clients of the training centres for drivers and on the legal provisions regulating trainings for drivers led to irregularities and indirectly resulted in lowering the safety of all road users in Poland. The aim of the project was to supply to the prospective drivers professional and full knowledge on the rules for acquiring the title to drive vehicles and to support persons who encountered irregularities and violations of their consumer rights during trainings for drivers. The activities of the Foundation resulted in organising a platform of support for prospective drivers and highlighting in the public debate many irregularities endangering the safety of citizens. The knowledge on irregularities gathered during the project and the effects of a broad public debate formed the basis for developing recommendations for legislative amendments. The recommendations were forwarded to the Ministry of Infrastructure and Construction Industry responsible for the training system for drivers. Under the project the organisation conducted information and promotional activities concerning the quality of services provided by training centres for drivers - including the compliance of the services with the binding legal regulations. Monitoring of bodies supervising training centres for drivers was conducted. An information portal was launched for participants of training courses, as well as an expert helpline. The Office of the Advocate for the Rights of participants of training courses was organised who offered support, including: legal consultations, mediations, and interventions in the supervising bodies. The project benefited prospective drivers, the officers supervising the system of trainings for drivers, and businessmen having schools for drivers."
Summary of bilateral results